We work together to create an excellent customer journey and win the favor of customers

• Inaccurate marketing

  Want to do e-commerce marketing promotion, but there is no accurate customer portrait.

• Marketing effect statistics difficult

  The marketing effect needs to be tracked. Ordinary SMS cannot track the transformation effect.

• Not caring for customers in a timely manner

  Untimely care for all aspects of shopping leads to low customer experience and loss of customers.

• System instability during large promotion period

  The short-time sending amount of short messages in the large promotion period is large, and the system stability and channel stability are poor.

Better communication at all stages of the customer journey

• Security

• Attract

• Support

• Retain

• Improve security and customer trust

  Simplify customer authentication and processes

  Authentication account

  With two factor authentication, customer accounts can be protected quickly and reliably anywhere in the world through their preferred channels.

  Notice of important activities

  When suspicious activity is detected, a real-time alert is sent to the user.

  Use number anonymity

  Block phone numbers to ensure privacy and maintain communication between users on your platform.

• Keep their interest

  Maintain customer interest in contextual communication

  Send the right message at the right time

  Use action triggered communication workflow to improve transformation and application participation.

  Rejoin invalid application users

  Send useful push and in app offers to encourage users to return.

  Reduce shopping cart rejection rate

  Get your customers back into their abandoned shopping carts by sending automated advertising campaigns to their preferred communication channels at the right time.

• Improve customer satisfaction and optimize resources

  Provide faster context support through any channel to improve customer service quality

  Give priority to complex queries

  Let the chat robot answer frequently asked questions so that your agent has more time for complex customer interactions.

  Personalized customer service

  Use unified customer data with communication history to avoid duplication of customers.

• Keep your customers

  Increase loyalty and reduce customer complaints through personalized messaging

  Build loyalty

  Personalized communication according to the customer's behavior history.

  Collect feedback

  Learn more about customers through contextual surveys.