We work together to create an excellent customer journey and win the favor of customers

• Rely on customers' active attention

  To make customers use online catering services, customers should take the initiative to pay attention to official account.

• Difficult member transformation

  The steps of Sign Up as a member are cumbersome and the conversion rate of members is low.

• Missed on-site call

  Customers must go to the store to wait for the call, and may miss the on-site call notice.

• Untimely customer care

  The untimely care of key nodes leads to the low evaluation of customers' dining experience.

Better communication at all stages of the customer journey

• Security

• Attract

• Support

• Retain

• Protect customer accounts

  Protect customer accounts and information from fraud at all stages from registration to purchase

  Authentication registration and login

  Prevent fraud and account takeover by providing shoppers with additional security when using the platform. Implement two factor authentication to verify their identity through their preferred channels, such as SMS, chat application, voice, push notification or mobile identity.

  Simplified form filling

  Make registration easier and more secure – help customers Sign Up or log in using only their phone number, while the rest of the form automatically fills in verified customer information from the telecommunications database.

• Increased adoption of digital services

  Enhance interaction with contextual messages

  Implement context messaging

  Send a message that triggers the action to keep the customer in touch with your company.

  Rejoin invalid application users

  Send useful push and in app offers to encourage users to return.

• Improve customer satisfaction and optimize resources

  Provide faster and more convenient customer service and improve participation

  Personalized customer service

  Use unified customer data with communication history to avoid duplication of customers.

  Automated service notification

  Reduce customer service load by using chat robot to automatically execute common queries.

• Build meaningful relationships on a large scale

  Increase loyalty and reduce customer complaints through personalized messaging

  Build loyalty

  Personalized communication according to the customer's behavior history.

  Timely notification and update

  Inform the customer about the requirements before the change.

  Easy customer entry

  Use the directed messages triggered by their actions to guide the customer through the initial steps of the customer journey.