We work together to solve customers' technical problems Win customers' favor

• Difficult to collect member information

  The number of official wechat fans is large, the number of members accounts for a small proportion, and it is difficult to guide and bind

• Lack of effective access

  There is no effective channel to guide to stores and regular customer marketing

• Poor customer stickiness

  Customers' loyalty to the brand is low, there is no stickiness, and it is easy to lose

• Low internal communication efficiency

  The communication efficiency of supply chain information change and meeting notice is low

One solution to power your omnichannel retail strategy

• Security

• Attract

• Support

• Retain

• Protect customer accounts

  Protect customer accounts and information from fraud at all stages from registration to purchase

  Authentication registration and login

  Prevent fraud and account takeover by providing shoppers with additional security when using the platform. Implement two factor authentication to verify their identity through their preferred channels, such as SMS, chat application, voice, push notification or mobile identity.

  Simplified form filling

  Make registration easier and more secure – help customers Sign Up or log in using only their phone number, while the rest of the form automatically fills in verified customer information from the telecommunications database.

• Attract customer attention

  Enhance interaction with contextual messages to make your products stand out

  Personalized communication

  By tailoring and timely sending relevant information according to their recent needs, and triggering it through their past and current behavior, so as to make customers return

  Reduce shopping cart rejection rate

  Get your customers back into their abandoned shopping carts by sending automated advertising campaigns to their preferred communication channels at the right time.

  Mobile priority promotion

  It is convenient for customers to participate in your competitions, gifts and other promotional activities directly through their mobile phones.

• Deliver superior customer experience

  Optimize customer support resources by managing all communications on a single platform

  Understand customer behavior

  Enable your support team to understand the customer's environment at a glance through a dashboard that includes all interactions - whether through e-mail, telephone, online or social media.

  Provide support for key touch points

  By providing customers with a convenient way to ask for clarification in real time through chat messages, calls and chat robots, so as to reduce the jump out rate of the website.

  Active communication

  Save valuable customer service time by reducing the number of recurring problems. Automated notifications that inform customers about their order status, account activity, or inventory changes without asking.

• Build meaningful relationships on a large scale

  Transition from generic messaging templates to personalized one-to-one conversations

  Objectives based on customer preferences

  Create unique messages for all customer groups based on a complete view of customers' preferences, from past purchase patterns to their preferred communication channels.

  Rejoin invalid shoppers

  Eliminate targeted speculation and use relevant information to attract customers on the correct communication channel. Get a better response on your re marketing campaign and increase the number of customers returning to your website, physical store or shopping app.

  Loyalty improvement activities

  Automatically communicate with members of the membership program so they can immediately learn about your latest offers and easily start using them.