We work together to create an excellent customer journey and win the favor of customers

• Network instability

  The network between China and the United States fluctuates greatly, the delay is high, and it is easy to lose packets. There are often customer feedback that they do not receive SMS.

• Weak service provided by service providers

  Communication with mainland SMS service providers encountered language problems, resulting in failure to complete business and technology docking normally.

• Unable to receive verification code

  Blacklist numbers cannot receive verification code SMS and cannot complete registration.

• Inconvenient operation

  After docking, subsequent services need to be completed through sales, which is a waste of time and inefficient.

Better communication at all stages of the customer journey

• Security

• Attract

• Support

• Retain

• Strengthen safety measures

  Improve user security through faster authentication and number anonymization

  Use number anonymity

  Block phone numbers to ensure privacy and maintain communication between users on your platform.

  Seamless verification

  Authenticate new users without interrupting the registration process.

  Authentication account

  With two factor authentication, customer accounts can be protected quickly and reliably anywhere in the world through their preferred channels.

• Attract customer attention

  Make your products stand out from the customers' preferred channels

  Personalized communication

  By tailoring and timely sending relevant information according to their recent needs, and triggering it through their past and current behavior, so as to make customers return.

  Implement context messaging

  Send a message that triggers the action to keep the customer in touch with your company.

• Provide dialogue support

  Provide faster context support through any channel to improve customer service quality

  Give priority to complex queries

  Let the chat robot answer frequently asked questions so that your agent has more time for complex customer interactions.

  Support context

  Provide the communication context for your agent in a window.

• Attract users and increase loyalty

  Use context communication to increase user lifecycle value

  Easy customer entry

  Use the directed messages triggered by their actions to guide the customer through the initial steps of the customer journey.

  Re engage in digital activities

  Attract inactive users by communicating with them on the channels you know they use most often.

  Build loyalty

  Personalized communication according to the user's behavior history.