We work together to create an excellent customer journey and win the favor of customers

• Traffic bonus has passed

  The cost of acquiring new customers is high, and the loss of registration and login is serious.

• Few new players

  The new product launch notice is not in place, the number of participants is small, and the effect of the activity is not ideal.

• Unable to receive verification code

  Blacklist numbers cannot receive verification code SMS and cannot complete registration.

• The risk of players being stolen is high

  Account security level requirements are high, and the risk of players being stolen is high.

Better communication at all stages of the customer journey

• Security

• Attract

• Support

• Retain

• Improve security and customer stickiness

  Number anonymization to improve user security and simplify customer authentication and process

  Authentication registration and login

  Prevent fraud and account takeover by providing shoppers with additional security when using the platform. Implement two factor authentication to verify their identity through their preferred channels, such as SMS, chat application, voice, push notification or mobile identity.

  Communicate safety functions

  Explain the guide to let customers know your latest safety measures and measures.

  Protect user accounts

  Authenticate new account logins through the customer's preferred channel.

• Attracting customers' attention also needs to maintain their interest

  Maintain customer interest in contextual communication and innovative customer communication

  Personalized communication

  By tailoring and timely sending relevant information according to their recent needs, and triggering it through their past and current behavior, so as to make customers return.

  Use Omni channel communication

  Attract customers through the most popular channels - from SMS, email and voice to chat applications.

• Superior customer experience improves customer satisfaction

  Manage communication on the platform to optimize customer resources and provide faster and more convenient customer service

  Active communication

  Use automated communication workflows to make customers aware of information that is important to them.

  Understand customer behavior

  Enable your support team to understand the customer's environment at a glance through a dashboard that includes all interactions - whether through e-mail, telephone, online or social media.

  Unified customer data

  Synchronize data sources to build extensive customer profiles and provide contextual customer service across all channels.

• Keep your customers

  Build meaningful relationships based on customer preferences and reduce customer complaints

  Build loyalty

  Personalized communication according to the customer's behavior history.

  Collect feedback

  Learn more about customers through contextual surveys.

  Timely notification and update

  Inform the customer about the requirements before the change.